Leadership and Experience: Executive staff with 200 years of combined experience; Operations management teams with dedicated, focused experience in Consumer collections.  

 

Analytics and Reporting: VCS software offers Receivable Collection Services, LLC sophisticated data mining to properly manage accounts and identify attributes to drive work protocols to insure performance outcomes.

 

Training: Receivable Collection Services, LLC has an extensive, multi-tiered, in-house training program. Receivable Collection Services, LLC employee education is specifically focused on training staff to solve problems and protect its client’s image with strict adherence to all compliance guidelines and regulations.

 

Technology: State-of-the-Art in-house proprietary system of record with flexibility to accommodate client requirements and ad hoc reporting needs.

 

Proprietary Legal Network: Receivable Collection Services, LLC maintains its own network of Attorneys and works closely with associate firms throughout the Post-Judgment process. Total Quality Management is an integral part of Receivable Collection Services, LLC work protocols and processes.

 

Compliance and Quality Control: Receivable Collection Services, LLC maintains a dedicated department of Quality Assurance/Compliance agents.

• Call Recording for 99% of all inbound and outbound contacts

• Call Monitoring and scoring of calls for all collection representatives         

• Strict compliance with all Federal and State regulations:               

  • Fair Debt Collections Practices Act (FDCPA)

  • Fair Credit Reporting Act (FCRA)

  • HIPAA

  • Telephone Consumer Protection Act (TCPA)

  • Foti compliant messages

  • Red Flag Policy

  • ACA Code of Ethics

  • Licenses and Bonding where appropriate
     

Receivable Collection Services, LLC can accommodate the diverse culture of customer bases with a bi-lingual employee base with more than 7 languages spoken fluently within the firm.